MUHAMMAD TAUFIQ BIN MOHAMED IBRAHIM
While majoring in advertising, I had taken a minor in Communication and Management Policy and also in Publishing. Communication and Management Policy give me an advantage in order to work with people, deal with client and give me an exposure at workplace, moreover it helps me to work in one team/group, the communication and skills while in group also one of my strength point, in publishing I learn about editorial management, book design, typography and etc. I also be able handling big event . Aside from my studies, I had also been involving myself with freelance work especially in marketing and sales.
Moreover, i also good in administration work, documentation, reporting, computerizing, typing, and etc. And i believe in my appearance and my aura people can easily get along with me, respect to one another, soft skills will help me a lot to this entire process.
- 2/2014 - 1/2015
Customer Care Specialist
Drawing on our global experience and 200-year history, Citi works tirelessly to provide consumers, corporations, governments, and institutions with innovative banking solutions that are simple, creative and responsible. Our goal is to deliver products and services that exceed expectations and help customers confidently achieve their goals today and in the future.
- 1/2015 - 7/2015
- To attend to public enquiries and complaints - To manage public feedback (all medium) - To educate public regarding MRT project. - To handle public feedback and response in resposible. - To assist department on any ad-hoc task assigned
- 6/2015 - 2/2018
Program Management Analyst
Principle Accountabilities: • Assists in the review of program proposals or plans to determine time frame, funding limitations, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. • Confers with appropriate managers within Program Management, Operations and others to outline work plan and to assign duties, responsibilities and scope of authority, and to receive technical advice and resolve problems. • Works with Program/Engineering Manager to coordinate activities of Customer Focus Team (CFT) members to ensure program progresses on schedule and within prescribed budget, including facilitating the necessary matrix relationships. • Reviews status reports prepared by Customer Focus Team (CFT) members and modifies schedules or plans as required. • Prepares program reports for management, client, or others. • May assist in metric development and tracking. • Occasional travel to customer locations.
Pegawai Penerangan S41
*Bertanggungjawab menguruskan sidang akhbar *Membuat draf kenyataan akhbar, *Menyediakan nota-nota taklimat dan maklumat, *Pengurusan penerbitan, pameran, laporan tahunan dan *Bertindak sebagai Pegawai Perhubungan Awam di Kementerian/Jabatan
- Universiti Teknologi Mara (UiTM) 2011 - 2014
- Universiti Teknologi Mara (UiTM) 2008 - 2011
- HIGH SCHOOL MUAR 2003 - 2007
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